Welcome to EtsyCreative.com. Customer satisfaction is our priority. Please read our return and refund policy carefully.
📦 Returns
We accept returns under the following conditions:
The product must be unused and in its original condition.
Return request must be made within 7 days of receiving the item.
Items must be returned in original packaging with all accessories.
❌ Non-Returnable Items
Digital products or downloadable items
Customized or personalized products
Items damaged due to misuse
💰 Refunds
Once we receive and inspect your returned item, we will notify you.
If approved, your refund will be processed within 5–10 business days.
Refunds will be issued via the original payment method.
🔄 Exchanges
We only replace items if they are:
Defective
Damaged during delivery
🚚 Shipping Costs
Customers are responsible for return shipping costs.
Shipping charges are non-refundable.
📞 Contact Us
If you have any questions about returns or refunds:
📧 Email: info@etsycreative.com
📱 Phone: 0303-6538210